IN-STORE SPECIALS – 360 View
Please be sure to measure your foot length-cm, then choose your size according to your foot length corresponding to our size chart. If you have any further question, please contact us, and we will help you solve.
Feedback & After-sales
Please contact and give us an opportunity to help you resolve any problem you may have and we will help you resolve it . . . we will also be grateful if you can take a few mintues to leave us a five star positive feedback since you are satisfied with our product and our work.
- Q1: How to choose the right size?
- A1: There are many kinds of size charts in the world, Please measure your feet length and choose the right once according to our size chart.
- Q2: Why is there no tracking information after shipment?
- A2: Usually you have to waiting for several days after shipment, because we usually need to ship to Beijing first,thanks for your understanding.
- Q3: If I used the same ID, same address many items in one order or several orders, how will they be shipped?
- A3: Usually if the order time, ID & address are the same, we will attempt to ship them together in one parcel, . . . contact us if you need them to be shipped seperately.
- Q4: Can I cancel order or change order after shipment?
- A4: Since the parcel is already on the way, we cant change any information or even stop it, thanks for your understanding.
- Q5: Why I can’t get my order after so long time?
- A5: Delivery may sometimes be slow due to various causes, you can contact us for a solution or faster shipping options before shipment.
- Q6:What is your returning & refund policy?
- A6: We usually offer full refund for damaged or defective products, but usually a partial refund, discount or even re-send items for other minor mistakes, thanks for your understanding.